This role is responsible for validating customer entitlement, logging cases for routing or dispatching end-users to the proper resources, and monitoring service events through completion for compliance
Job Summary
This role is responsible for validating customer entitlement, logging cases for routing or dispatching end-users to the proper resources, and monitoring service events through completion for compliance.
The Inventory Specialist will manage customer service requests through different access channels, review customer feedback, and analyze statistics related to customer access and case management to provide resolutions.
Hewlett Packard Enterprise offers a comprehensive suite of benefits supporting physical, financial, and emotional wellbeing, alongside investment in personal and professional development programs.
Matching Summary
This role is responsible for validating customer entitlement, logging cases for routing or dispatching end-users to the proper resources, and monitoring service events through completion for compliance.
Skills & Requirements
Must-have
validate customer entitlement
log case for routing or dispatch
monitor service event completion
manage service requests
analyze customer feedback statistics
resolve issues based on analysis
work with escalated customers
Nice-to-have
connect, protect, analyze, and act on data
thrive on finding new and better ways
flexibility to manage work and personal needs
make bold moves, together
force for good
mentor or trainer in the team
Key Requirements
Bachelor’s degree with typically 3-5 years general experience
Superior communication skills both written and verbal
Experience in customer facing role
Familiarity with computer technology
Experience in a phone based remote role
Oversee compliance with operating procedures and standards