Contact Center Analyst, Voice Operations Team 3

Metropolitan Bank & Trust Company

Pasay, Philippines
**
Respond to customer inquiries via phone
Resolve customer requests and complaints
Provide product and service information
** Metrobank seeks a Contact Center Analyst for its Voice Operations Team in Pasay, Philippines. The role involves providing exceptional customer service through phone inquiries and complaints handling, while the company emphasizes professional development and community contributions. **

Job Summary

  • Contact Center Analysts shall provide customer service by responding to the inquiries and resolving requests and complaints of the customers via phone.
  • Responds to customer queries and requests made via phone and provides satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and e-Banking related transactions.
  • Candidates should be amenable to work on site 100% with shifting schedule including (graveyard, nightshift, morning, midday, weekends/ holidays).

Matching Summary

Match Score: 75

** Metrobank seeks a Contact Center Analyst for its Voice Operations Team in Pasay, Philippines. The role involves providing exceptional customer service through phone inquiries and complaints handling, while the company emphasizes professional development and community contributions. **

Skills & Requirements

Must-have

  • Respond to customer inquiries via phone
  • Resolve customer requests and complaints
  • Provide product and service information
  • Complete daily call logs and reports
  • Recognize and alert trends in customer calls

Nice-to-have

  • Hone future leaders
  • Enhance skills and unlock talents
  • Contribute to nation's development
  • World-class customer service

Key Requirements

  • Bachelor’s degree required
  • 1 year customer service experience preferred
  • Excellent Oral and Written Communication Skills
  • Proficient in Microsoft Word, Excel, PowerPoint
  • Amenable to work on site 100%

Work Rights

Not specified

Tailored Resume

Cover Letter