Customer Service Agent

KONE ELEVATORS PTY

Base: $47,400 - $62,265 annually; bonus/equity: no...
Answer incoming customer calls promptly
Identify customers in konect database
Dispatch service technicians accurately
KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow.
  • The Customer Service Agent will receive calls, identify customers in the Konect database, and dispatch the correct service technician with an emphasis on timeliness and accuracy.
  • Benefits include competitive salary, flexible work schedule, matching 401K, pension plan, and comprehensive health and wellness plans for the entire family.

Matching Summary

KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow.

Salary

Base: $47,400 - $62,265 annually; Bonus/Equity: Not specified; Benefits: Competitive salary, flexible schedule, 401K match, pension, health plans

Skills & Requirements

Must-have

  • Answer incoming customer calls promptly
  • Identify customers in Konect database
  • Dispatch service technicians accurately
  • Enter information while talking on phone
  • Report entrapment or injury immediately

Nice-to-have

  • Speak French or Spanish
  • Courteous friendly yet not chatty manner
  • Diversity drives innovation culture
  • Passionate about safety quality and innovation

Key Requirements

  • High school diploma or GED
  • 1+ years of customer service or call center experience
  • Proficient spelling communication and data entry skills

Work Rights

Not specified

Tailored Resume

Cover Letter