State Street UK is seeking an Incident Escalation Analyst to ensure production stability and service continuity by managing IT incidents and coordinating technical efforts. The role requires strong IT Service Management knowledge and the ability to work under pressure, particularly during weekends
Job Summary
The IT Command Center Officer ensures production stability and service continuity across the enterprise by managing critical IT incidents, coordinating technical bridges, and maintaining system health.
This role requires strong IT Service Management (ITSM) knowledge, hands-on experience with ITSM tools, and proven expertise in managing major incidents in large-scale environments.
Success in this position demands rapid decision-making, effective communication, and proactive collaboration with cross-functional teams to minimize business impact during disruptions.
Matching Summary
Match Score: 85
State Street UK is seeking an Incident Escalation Analyst to ensure production stability and service continuity by managing IT incidents and coordinating technical efforts. The role requires strong IT Service Management knowledge and the ability to work under pressure, particularly during weekends.
Skills & Requirements
Must-have
ITSM knowledge
Major incident management
Weekend shift availability
Nice-to-have
Proactive collaboration
Rapid decision-making
Cross-functional teams
Key Requirements
Bachelor's degree in Computer Science or equivalent