Customer Success Manager Ii, Enterprise - Central/east

Smartsheet

Boston, MA, United States
Base: $85,000 - $115,000 usd; bonus/equity: market...
On-site
3+ years customer success experience
Enterprise account management
Saas application engagement
Smartsheet is seeking a Customer Success Manager to manage large enterprise accounts and improve customer satisfaction and retention

Job Summary

  • Smartsheet is seeking a Customer Success Manager to manage large enterprise accounts and improve customer satisfaction and retention.
  • The role involves performing initial onboarding, developing territory plans, and executing data-driven strategies to increase customer adoption.
  • Employees receive comprehensive benefits including medical coverage, 401k matching, flexible time away, and up to 24 weeks of parental leave.

Matching Summary

Smartsheet is seeking a Customer Success Manager to manage large enterprise accounts and improve customer satisfaction and retention.

Salary

Base: $85,000 - $115,000 USD; Bonus/Equity: Market competitive incentive opportunity available; Benefits: Employer subsidized medical/vision/dental, 401k match, paid holidays, parental leave

Skills & Requirements

Must-have

  • 3+ years Customer Success experience
  • Enterprise account management
  • SaaS application engagement
  • Cross-functional collaboration
  • Data-driven enablement strategy

Nice-to-have

  • Passion for leading edge technologies
  • Ability to explain technical subjects
  • Building credibility with stakeholders
  • Travel willingness based on need

Key Requirements

  • Bachelor's degree or equivalent experience
  • Authorization to work in the U.S.
  • Willingness to travel as needed

Work Rights

Authorization to work in the U.S. for any employer required

Tailored Resume

Cover Letter