Not specified; not specified; benefits: 25 days an...
Hybrid
Excellent phone manner and communication skills
Crm record maintenance experience
Problem solving and issue resolution
The role involves contacting newly boarded customers via phone and email as part of the welcome process to ensure successful first transactions
Job Summary
The role involves contacting newly boarded customers via phone and email as part of the welcome process to ensure successful first transactions.
Employees will monitor customer progress in their first 30-90 days, identifying common early stage issues and liaising with relevant departments to implement solutions.
Benefits include 25 days annual leave, private health insurance through VHI healthcare, a pension scheme with company contributions up to 7%, and stock purchase options.
Matching Summary
The role involves contacting newly boarded customers via phone and email as part of the welcome process to ensure successful first transactions.
Salary
Not specified; Not specified; Benefits: 25 days annual leave, Private health insurance, Pension up to 7%, Stock options, Bike to work scheme
Skills & Requirements
Must-have
Excellent phone manner and communication skills
CRM record maintenance experience
Problem solving and issue resolution
Nice-to-have
Previous customer facing role experience
Knowledge of virtual terminals and POS systems
Experience in ecommerce or fintech industries
Key Requirements
Proficiency in Microsoft Office specifically Excel