Customer Support Consultant - Fluent Mandarin Smartly

Smartly (a Datacom Company)

Auckland, New Zealand
On-site
Fluent mandarin speaker written and spoken
Based in new zealand with right to work
Strong english communication skills
This role serves as a key point of contact for Smartly's customers, specifically supporting the growing Mandarin-speaking base in New Zealand

Job Summary

  • This role serves as a key point of contact for Smartly's customers, specifically supporting the growing Mandarin-speaking base in New Zealand.
  • The position utilizes AI-powered tools to draft responses and improve service speed while maintaining professional judgment and oversight.
  • There are clear pathways for career growth into Customer Success, Product, Operations, and Digital/AI roles based on performance.

Matching Summary

This role serves as a key point of contact for Smartly's customers, specifically supporting the growing Mandarin-speaking base in New Zealand.

Skills & Requirements

Must-have

  • Fluent Mandarin speaker written and spoken
  • Based in New Zealand with right to work
  • Strong English communication skills

Nice-to-have

  • Curious growth-focused mindset
  • Interest in AI and emerging technologies
  • Background in payroll or HR

Key Requirements

  • Must be based in New Zealand
  • Right to work permanently required
  • Fluent Mandarin proficiency essential

Work Rights

Must have permanent right to work in New Zealand

Tailored Resume

Cover Letter