Policy Specialist

Elgin State Bank

Melbourne, Australia
Fully remote
Manage employer accounts and premiums
Explain complex insurance information clearly
Resolve premium-related enquiries
As a Policy Specialist, you will help make a positive impact on someone’s life every day by supporting employers and safer workplaces

Job Summary

  • As a Policy Specialist, you will help make a positive impact on someone’s life every day by supporting employers and safer workplaces.
  • This permanent full-time role based in Melbourne offers flexibility to work from home up to 3 days per week and fosters a diverse and collaborative team culture.
  • EML provides comprehensive employee benefits including career development opportunities, wellbeing programs, generous discounts, and paid parental leave.

Matching Summary

As a Policy Specialist, you will help make a positive impact on someone’s life every day by supporting employers and safer workplaces.

Skills & Requirements

Must-have

  • Manage employer accounts and premiums
  • Explain complex insurance information clearly
  • Resolve premium-related enquiries
  • Apply relevant legislation and compliance
  • Strong communication skills
  • Work collaboratively with internal teams

Nice-to-have

  • Experience in workers compensation or insurance
  • Understanding of financial concepts
  • High attention to detail
  • Ability to prioritise competing deadlines
  • Comfortable learning new systems
  • Confident managing sensitive payment conversations

Key Requirements

  • Experience in customer service or debt collection
  • Experience within regulated environment preferred
  • Strong organisational skills
  • Not specified work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter