Assistant Service Delivery Manager

IDEMIA

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On-site
Customer satisfaction
Scalable maintenance
Customer requirements
IDEMIA is seeking an Assistant Service Delivery Manager to enhance customer satisfaction and business value by ensuring solutions comply with contracts and are maintained effectively. The role involves managing maintenance strategies, monitoring service KPIs, and overseeing customer support teams

Job Summary

  • This role maximizes customer satisfaction and IDEMIAs business value by ensuring solutions run in accordance with customers' contracts and by ensuring scalable maintenance of the solutions.
  • Defines maintenance strategies in accordance with customer requirements (spare parts management, software updates, support team organization) and associated quotes.
  • Ensures proper crisis management by defining, driving and communicating resolution action plan in strong coordination with customer and internal stakeholders.

Matching Summary

Match Score: 75

IDEMIA is seeking an Assistant Service Delivery Manager to enhance customer satisfaction and business value by ensuring solutions comply with contracts and are maintained effectively. The role involves managing maintenance strategies, monitoring service KPIs, and overseeing customer support teams.

Skills & Requirements

Must-have

  • customer satisfaction
  • scalable maintenance
  • customer requirements
  • customer service KPIs
  • maintenance budget
  • customer communication
  • crisis management
  • technical specification understanding

Nice-to-have

  • propose improvements
  • strong coordination

Key Requirements

  • Experience with service delivery management
  • Experience with maintenance strategies
  • Experience managing customer support engineers

Work Rights

Not specified

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