Rvp, Customer Success Management

Salesforce

India
Customer success management leadership
Enterprise saas/cloud technology
Signature success plan delivery
Lead a Customer Success team in India, focusing on reshaping delivery for strategic customers and driving sustainable growth

Job Summary

  • Lead a Customer Success team in India, focusing on reshaping delivery for strategic customers and driving sustainable growth.
  • Oversee the delivery of Signature Success Plan obligations, scale adoption, renewals, and growth across a customer portfolio.
  • This role offers a launchpad to executive leadership within 12-18 months, shaping the future of Customer Success at Salesforce.

Matching Summary

Lead a Customer Success team in India, focusing on reshaping delivery for strategic customers and driving sustainable growth.

Skills & Requirements

Must-have

  • Customer Success Management leadership
  • Enterprise SaaS/cloud technology
  • Signature Success Plan delivery
  • Strategic account planning
  • Executive relationship building
  • Cross-functional collaboration

Nice-to-have

  • AI-driven customer success
  • Leading through ambiguity
  • Talent magnet and people developer
  • Resilience and agility

Key Requirements

  • 15+ years customer-facing leadership
  • 5+ years managing large, dispersed teams
  • Enterprise SaaS or cloud technology experience
  • Commercial acumen and sales partnership
  • Proven operational rigor
  • Enterprise customer engagement
  • Salesforce ecosystem knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter