Product Owner Senior Scams

Kombuki

Not specified
Product owner delivery leader
Complex risk regulatory operational environments
Emerging technology data automation
Kombuki is seeking a Senior Product Owner focused on scams to lead the development of a seamless and compliant scams complaints and resolution journey. The ideal candidate should have a strong background in financial services, experience in managing complex risk and regulatory requirements, and a passion for customer protection

Job Summary

  • This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.
  • You will work across channels and systems to ensure customers experience fair, clear and timely outcomes, while balancing risk, compliance and operational sustainability.
  • As a Senior Product Owner Scams, you will be accountable for delivery across the scams complaints and resolution journey, working closely with Product Managers, Risk, Operations, Compliance, Legal and Fraud (GFMS) and Customer Service teams across the Group.

Matching Summary

Match Score: 85

Kombuki is seeking a Senior Product Owner focused on scams to lead the development of a seamless and compliant scams complaints and resolution journey. The ideal candidate should have a strong background in financial services, experience in managing complex risk and regulatory requirements, and a passion for customer protection.

Skills & Requirements

Must-have

  • Product Owner delivery leader
  • complex risk regulatory operational environments
  • emerging technology data automation
  • scams identification lodgement resolution
  • seamless compliant end-to-end journey
  • risk compliance operational sustainability
  • customer-first delivery embedding controls

Nice-to-have

  • show true care for customers
  • vulnerable circumstances
  • strong advocate for risk-aware
  • sustainability mid-term operating model

Key Requirements

  • Proven experience as a Product Owner
  • financial services experience
  • scams fraud disputes complaints journeys
  • Agile environment backlog management
  • Risk Management mindset

Work Rights

Not specified

Tailored Resume

Cover Letter