It Helpdesk Specialist

EOS IT Solutions

Mexico City, Mexico
Base: $395,000 – $410,000 mxn; bonus/equity: not s...
On-site
Strong hands-on macos experience required
Experience with apple silicon m1/m2/m3 architecture
Proficiency in macbook imaging and os recovery
EOS IT Solutions is seeking an IT Helpdesk Specialist in Mexico City, focusing on providing technical support, particularly for macOS devices. The role requires hands-on experience and strong problem-solving skills to ensure effective operation within the organization's IT infrastructure

Job Summary

  • This role is crucial for ensuring the smooth operation of the organization's IT infrastructure with a specific focus on macOS support.
  • The position requires providing hands-on technical support for internal and external stakeholders while resolving issues promptly to maintain high customer satisfaction.
  • Candidates must be able to execute complex workflows including MacBook imaging, OS installs, and recovery processes for both Intel-based and Apple Silicon devices.

Matching Summary

Match Score: 85

EOS IT Solutions is seeking an IT Helpdesk Specialist in Mexico City, focusing on providing technical support, particularly for macOS devices. The role requires hands-on experience and strong problem-solving skills to ensure effective operation within the organization's IT infrastructure.

Salary

Base: $395,000 – $410,000 MXN; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong hands-on macOS experience required
  • Experience with Apple Silicon M1/M2/M3 architecture
  • Proficiency in MacBook imaging and OS recovery
  • Familiarity with Apple Configurator 2 and DFU mode
  • Experience managing Jira or ITSM ticketing systems

Nice-to-have

  • Customer-focused approach in fast-paced environment
  • Ability to work independently and collaboratively
  • Clear professional communication skills
  • Technical certification in IT-related field preferred
  • Bachelor's degree in IT-related field preferred

Key Requirements

  • 3–6+ years of Helpdesk or Desktop Support experience
  • Proven ability to support macOS in an enterprise environment
  • Experience performing OS recovery and device rebuilds
  • Familiarity with ITSM tools and ticketing systems like Jira

Work Rights

Not specified

Tailored Resume

Cover Letter