PARKROYAL PICKERING HOTEL is seeking a Guest Services Team Leader to manage guest interactions, oversee VIP guest services, coordinate transportation, and maintain lobby management. The ideal candidate will have supervisory skills, flexibility, and excellent communication abilities, with an advantage for those familiar with the Opera cloud system
Job Summary
The role involves greeting guests with warmth, managing luggage, and providing personalized recommendations for local attractions and hotel amenities.
Candidates will coordinate VIP services, manage the GHA DISCOVERY loyalty programme, and ensure seamless experiences from arrival to departure.
The position requires maintaining lobby safety, coordinating transportation services, and collaborating with various hotel departments to meet guest needs.
Matching Summary
Match Score: 85
PARKROYAL PICKERING HOTEL is seeking a Guest Services Team Leader to manage guest interactions, oversee VIP guest services, coordinate transportation, and maintain lobby management. The ideal candidate will have supervisory skills, flexibility, and excellent communication abilities, with an advantage for those familiar with the Opera cloud system.
Skills & Requirements
Must-have
PLRD license required
GHA DISCOVERY loyalty program knowledge
VIP guest management experience
Opera cloud system proficiency
Luggage handling and coordination
Transportation arrangement skills
Nice-to-have
Excellent written and spoken communication
High flexibility and adaptability
Teamwork and collaborative support
Ability to work rotating shifts
Knowledge of local attractions and dining
Key Requirements
PLRD license
Min GCE 'O' or 'N' level
Supervisory skills
Rotating shift availability including weekends and public holidays