Business Support Officer - Planning And Building

Knox City Council

Knox, Victoria, Australia
Base: $73,349.33 to $78,124.95 pro-rata; bonus/equ...
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High-volume call centre experience
Strong communication skills
Ability to work independently
** Knox City Council is seeking a part-time Business Support Officer for their Planning and Building Department to deliver customer service and administrative support. The role involves handling enquiries across various channels and requires experience in a customer service environment. **

Job Summary

  • This role delivers frontline customer service across face-to-face counters, call centre, and online channels.
  • The position offers a part-time permanent schedule with flexible working arrangements while meeting operational needs.
  • Employees enjoy benefits including up to 16 weeks primary parental leave and 50% off Knox Leisureworks memberships.

Matching Summary

Match Score: 75

** Knox City Council is seeking a part-time Business Support Officer for their Planning and Building Department to deliver customer service and administrative support. The role involves handling enquiries across various channels and requires experience in a customer service environment. **

Salary

Base: $73,349.33 to $78,124.95 pro-rata; Bonus/Equity: Not specified; Benefits: Superannuation plus rostered days off and parental leave

Skills & Requirements

Must-have

  • High-volume call centre experience
  • Strong communication skills
  • Ability to work independently

Nice-to-have

  • Knowledge of local government planning processes
  • Experience using PATHWAY system
  • Commitment to customer service excellence

Key Requirements

  • Experience in high-volume customer service environment
  • Well-developed computer skills
  • Alignment with Knox Thrive Values

Work Rights

Not specified

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