Workflow Management Analyst

Manulife

Lapu Lapu City, Philippines
Hybrid
Near-time and intraday performance management
Optimize resources
Manage volumes and balance workloads
Manulife is seeking a Workflow Management Analyst to join its Workforce Management team in Lapu Lapu City, Philippines. The role involves optimizing resources, managing workloads, and improving business performance through data analysis and effective communication

Job Summary

  • Responsible for effectively delivering near-time and intraday performance and volume management with the purpose of optimizing resources to achieve business objectives.
  • Manage volumes and balance workloads across sites to ensure optimal staffing levels, including handling schedule adjustments, processing leave applications, and managing swap requests.
  • We’ll empower you to learn and grow the career you want and recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Matching Summary

Match Score: 85

Manulife is seeking a Workflow Management Analyst to join its Workforce Management team in Lapu Lapu City, Philippines. The role involves optimizing resources, managing workloads, and improving business performance through data analysis and effective communication.

Skills & Requirements

Must-have

  • near-time and intraday performance management
  • optimize resources
  • manage volumes and balance workloads
  • intermediate to advanced Excel skills
  • exemplary PowerPoint skills

Nice-to-have

  • self-starter
  • strong written and verbal communication
  • work independently
  • manage tasks efficiently in a dynamic environment

Key Requirements

  • College degree or equivalent business experience
  • Undergraduates must have at least 2 years of related work experience
  • Amenable to work onsite and from home as needed
  • Possesses all necessary skill sets to perform non-CSC RTA functions

Work Rights

Not specified

Tailored Resume

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