Senior Manager, Ecommerce Fan Services

Universal Music Group

Philadelphia, PA, USA
Base: $79,190 - $172,851; bonus/equity: not specif...
Ecommerce operations management
Customer service excellence
Stakeholder communication
Famehouse is the preeminent leader in D2C solutions in music, providing full service solutions to grow an artist’s owned business

Job Summary

  • Famehouse is the preeminent leader in D2C solutions in music, providing full service solutions to grow an artist’s owned business.
  • The role focuses on operational excellence, clear communication, and delivering a consistent, high-quality customer experience.
  • Join an entrepreneurial organization where authenticity, creativity, and connection are core values.

Matching Summary

Famehouse is the preeminent leader in D2C solutions in music, providing full service solutions to grow an artist’s owned business.

Salary

Base: $79,190 - $172,851; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, and vision coverage

Skills & Requirements

Must-have

  • eCommerce operations management
  • customer service excellence
  • stakeholder communication

Nice-to-have

  • leadership and coaching skills
  • analytical and reporting skills
  • team collaboration

Key Requirements

  • Bachelor's Degree in business or related field preferred
  • 3+ years management experience
  • 5+ years customer service experience

Work Rights

Not specified

Tailored Resume

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