Specialist - Customer Support

Wood Mackenzie

Not specified (assumed in-office or hybrid based on typical corporate environments).
Fluency in english written and verbal
1 to 2 years corporate environment experience
Strong attention to detail and organizational skills
Wood Mackenzie is seeking a Customer Support Specialist to enhance their global customer support team, focusing on user management for their core products. The ideal candidate should possess strong communication, organizational skills, and a proactive attitude, while benefiting from opportunities for personal growth and career advancement

Job Summary

  • Wood Mackenzie is the global leader in analytics and proprietary data across the energy and natural resources landscape.
  • This role focuses on managing day-to-day user management operations for Core products including Commodities, Trading & Analytics.
  • The team is committed to delivering quality support via phone, email, and webchat while ensuring accurate recording of information in Intercom and Salesforce.

Matching Summary

Match Score: 85

Wood Mackenzie is seeking a Customer Support Specialist to enhance their global customer support team, focusing on user management for their core products. The ideal candidate should possess strong communication, organizational skills, and a proactive attitude, while benefiting from opportunities for personal growth and career advancement.

Skills & Requirements

Must-have

  • Fluency in English written and verbal
  • 1 to 2 years corporate environment experience
  • Strong attention to detail and organizational skills

Nice-to-have

  • Knowledge of CRM and Microsoft Office suite
  • Experience with Intercom and Salesforce
  • Technically adept with web-based applications

Key Requirements

  • 1 to 2 years in a corporate environment
  • Fluency in English both written and verbal

Work Rights

Not specified

Tailored Resume

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