The Senior Client Services Executive is the executive manager in charge of post sales customer relations, serving as the single point of contact for all activity during the contract life of the customer
Job Summary
The Senior Client Services Executive is the executive manager in charge of post sales customer relations, serving as the single point of contact for all activity during the contract life of the customer.
This role involves leading and managing the implementation of Enterprise Service contracts for multiple large Enterprise customers, including new contract kickoff and customer onboarding.
Employees are expected to own the customer experience, be enthusiastic learners, and drive results and growth while supporting a culture of inclusion.
Matching Summary
The Senior Client Services Executive is the executive manager in charge of post sales customer relations, serving as the single point of contact for all activity during the contract life of the customer.
Skills & Requirements
Must-have
Single point of contact for customer
Manage customer escalations
Drive operational excellence
Lead contract implementation
Cross-functional team collaboration
Nice-to-have
Advocate for customer within company
Initiate process improvement
Own customer contract lifecycle
High level of integrity and respect
Key Requirements
7+ years experience in Telecom, IT, Cloud Services, Wireless
Large Enterprise Customer Program and Project Management experience
Experience working cross-functionally in a matrixed organization