Customer Service & Operations Engineer (Junior)

RUNSUN SERVICE PTE. LTD.

Singapore, Singapore
Not specified (assumed to be shift-based due to role requirements).
Respond to customer requests according to sla requirements
Manage internal ticket workflows and lifecycle
Coordinate with technical teams for issue resolution
RUNSUN SERVICE PTE. LTD. is seeking a Junior Customer Service & Operations Engineer to provide operational support and manage customer communications in production environments. The ideal candidate should have a background in IT or a related field, along with strong communication skills and a willingness to work in a shift-based model

Job Summary

  • The role provides first-line operational support and customer communication for production environments while adhering to defined SLAs.
  • Candidates will manage internal ticket workflows, coordinate with engineering teams, and escalate incidents as necessary.
  • This position requires a willingness to work in a shift-based support model including night shifts, weekends, and public holidays.

Matching Summary

Match Score: 75

RUNSUN SERVICE PTE. LTD. is seeking a Junior Customer Service & Operations Engineer to provide operational support and manage customer communications in production environments. The ideal candidate should have a background in IT or a related field, along with strong communication skills and a willingness to work in a shift-based model.

Skills & Requirements

Must-have

  • Respond to customer requests according to SLA requirements
  • Manage internal ticket workflows and lifecycle
  • Coordinate with technical teams for issue resolution
  • Willingness to work shift-based model including nights
  • Basic understanding of IT infrastructure concepts

Nice-to-have

  • Experience in customer-facing technical support roles
  • Familiarity with Jira or ServiceNow ticketing systems
  • Experience working with global teams or customers

Key Requirements

  • Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience
  • 0–2 years of experience in technical support or IT operations
  • Strong communication and customer service skills

Work Rights

Compliance with MOM regulations required

Tailored Resume

Cover Letter