Operador Mesa De Ayuda – Soporte Técnico

DXC Technology Australia & New Zealand

Servicenow ticket management experience
First-line incident resolution skills
Windows o365 office suite proficiency
The role involves managing critical IT services including phone, chat, email, and ticket-based support for mission-critical operations

Job Summary

  • The role involves managing critical IT services including phone, chat, email, and ticket-based support for mission-critical operations.
  • Candidates will be responsible for analyzing errors, making decisions, and documenting incidents using ServiceNow tools.
  • DXC Technology fosters a culture of learning, diversity, and inclusion while prioritizing strong connections and community.

Matching Summary

The role involves managing critical IT services including phone, chat, email, and ticket-based support for mission-critical operations.

Skills & Requirements

Must-have

  • ServiceNow ticket management experience
  • First-line incident resolution skills
  • Windows O365 Office suite proficiency
  • Minimum 6 months help desk experience
  • Strong oral and written communication

Nice-to-have

  • Proactive problem recurrence prevention
  • Adaptability to new technologies
  • Background in computer science studies
  • Experience with massive incident detection

Key Requirements

  • High school diploma required
  • 6 months minimum help desk experience
  • Secondary education completion

Work Rights

Not specified

Tailored Resume

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