Agentforce - Sr Dev/Lead

TCS

Melbourne, Australia
On-site
Salesforce agentforce experience
Einstein ai and prompt builder
Apex, lwc, and flows development
The role involves designing AI-driven customer support solutions using Salesforce Agentforce to improve response times

Job Summary

  • The role involves designing AI-driven customer support solutions using Salesforce Agentforce to improve response times.
  • Candidates will implement intelligent case routing and automation workflows within the Service Cloud environment.
  • The position requires integrating Salesforce systems with third-party platforms using modern microservices architectures.

Matching Summary

The role involves designing AI-driven customer support solutions using Salesforce Agentforce to improve response times.

Skills & Requirements

Must-have

  • Salesforce Agentforce experience
  • Einstein AI and Prompt Builder
  • Apex, LWC, and Flows development
  • REST/SOAP API integrations
  • Microservices architecture knowledge

Nice-to-have

  • AWS or Azure cloud integration skills
  • Experience with Omni-Channel routing
  • Chatbot and virtual agent implementation

Key Requirements

  • 7 to 12 years of professional experience
  • Strong proficiency in Salesforce ecosystem tools
  • Proven track record in AI solution design

Work Rights

Not specified

Tailored Resume

Cover Letter