Elsevier is seeking a Customer Success Manager (CSM) in Tokyo, Japan, responsible for ensuring customers derive maximum value from its product portfolio. The role emphasizes strong customer relationships, onboarding, and driving customer engagement and retention
Job Summary
The Customer Success Manager serves as a trusted advisor to ensure customers realize maximum value from the Elsevier product portfolio.
Responsibilities include leading onboarding, developing success plans, and monitoring health metrics like usage and NPS to drive retention.
Elsevier offers a flexible work environment with an average tenure of 9 years, emphasizing work-life balance and well-being initiatives.
Matching Summary
Match Score: 85
Elsevier is seeking a Customer Success Manager (CSM) in Tokyo, Japan, responsible for ensuring customers derive maximum value from its product portfolio. The role emphasizes strong customer relationships, onboarding, and driving customer engagement and retention.
Skills & Requirements
Must-have
English and Japanese business proficiency
SaaS or B2B customer success experience
Subscription lifecycle management
Data-driven decision making skills
CRM and CS tool usage (Salesforce)
Nice-to-have
Strong stakeholder influence abilities
Proactive organizational skills
Fast-paced environment adaptability
Strategic advisory mindset
Key Requirements
Business level English and Japanese language skills