Customer Service Representative - Life & Health (remote)
Waypoint Underwriting Management
Remote
17.50 - 17.80 hourly; not specified; not specified...
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Respond to inbound calls and emails
Process client requests and policy changes
Maintain accurate customer notes
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Waypoint Underwriting Management is seeking a Customer Service Representative for their remote team, responsible for providing exceptional service related to insurance inquiries and resolving customer issues. The role emphasizes strong communication, teamwork, and adherence to compliance standards to enhance customer satisfaction and retention.
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Job Summary
The CSR provides exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues related to coverage, claims, billing, and account information.
This role contributes directly to customer satisfaction, retention, and the overall success of the Affinity Customer Service team.
Meet or exceed individual performance goals related to SLA, quality, and customer satisfaction.
Matching Summary
Match Score: 75
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Waypoint Underwriting Management is seeking a Customer Service Representative for their remote team, responsible for providing exceptional service related to insurance inquiries and resolving customer issues. The role emphasizes strong communication, teamwork, and adherence to compliance standards to enhance customer satisfaction and retention.
**
Salary
17.50 - 17.80 Hourly; Not specified; Not specified
Skills & Requirements
Must-have
Respond to inbound calls and emails
Process client requests and policy changes
Maintain accurate customer notes
Collaborate effectively within the team
Nice-to-have
Professional, courteous, and timely manner
Empathy in customer interactions
Contribute to a supportive environment
Key Requirements
1 to 2 years of customer service experience
High School diploma or equivalent
Associate degree preferred
Insurance, healthcare, or financial services industry experience preferred