Customer Experience Manager

Jobgether

United States
On-site
Manage enterprise customer portfolio
Drive renewal performance
Support onboarding and enablement
Jobgether is seeking a Customer Experience Manager who will work in a SaaS environment to manage and grow a portfolio of enterprise customers. This role combines elements of customer success, account management, and collaboration with various teams to drive customer retention and satisfaction

Job Summary

  • This role sits at the intersection of customer success, account management, and commercial growth within a fast-paced SaaS environment.
  • You will work within regional sales pods to manage and grow a portfolio of enterprise customers while ensuring strong renewal performance.
  • The position is fully remote and offers an excellent opportunity for someone who enjoys blending relationship management with commercial ownership.

Matching Summary

Match Score: 85

Jobgether is seeking a Customer Experience Manager who will work in a SaaS environment to manage and grow a portfolio of enterprise customers. This role combines elements of customer success, account management, and collaboration with various teams to drive customer retention and satisfaction.

Skills & Requirements

Must-have

  • Manage enterprise customer portfolio
  • Drive renewal performance
  • Support onboarding and enablement
  • Maximize platform value for clients
  • Collaborate with sales and product teams

Nice-to-have

  • Enjoy blending relationship management
  • Strong problem-solving skills
  • Commercial ownership mindset
  • Thrives in fast-paced environments
  • High-growth remote culture fit

Key Requirements

  • Experience managing enterprise customer portfolios
  • Background in SaaS customer success or account management
  • Proven track record in driving renewals and expansion

Work Rights

Not specified

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