Principal, Experience Researcher

Sam's Club

Bentonville, AR, United States of America
Base: $110,000.00 - $220,000.00; bonus/equity: ann...
Strategic design research expertise
Leading cross-functional stakeholders
Compelling storyteller and communicator
The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates—from our clubs to their businesses, and to their homes

Job Summary

  • The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates—from our clubs to their businesses, and to their homes.
  • As a Principal Design Researcher, you will deliver high-impact, actionable insights that shape a holistic experience strategy for our members and associates.
  • At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Matching Summary

The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates—from our clubs to their businesses, and to their homes.

Salary

Base: $110,000.00 - $220,000.00; Bonus/Equity: annual or quarterly performance bonuses; Benefits: Health, Financial, Paid Time Off, Live Better U education benefit

Skills & Requirements

Must-have

  • strategic design research expertise
  • leading cross-functional stakeholders
  • compelling storyteller and communicator
  • mixed methods across full lifecycle
  • human-centered design leadership
  • research strategy and problem framing

Nice-to-have

  • mentoring junior researchers
  • video editing skills
  • applied research passion
  • creating inclusive digital experiences
  • knowledge of accessibility best practices

Key Requirements

  • 8+ years UX/CX/Service Design Research
  • Bachelor's degree or equivalent experience
  • Deep qualitative research experience
  • Experience leading end-to-end research
  • Strong stakeholder management skills
  • Experience designing and facilitating workshops

Work Rights

Not specified

Tailored Resume

Cover Letter