Specialist - It Service

On Shop

Shanghai, China
On-site
Good chinese and english skills
Bachelor's degree in technology
4+ years technical support experience
On Shop is seeking an IT Support Specialist to join their growing APAC team in Shanghai. The role involves providing technical support, managing IT incidents, and overseeing IT infrastructure while contributing to a dynamic and innovative work environment

Job Summary

  • The role involves providing 1st and 2nd level technical support across On APAC offices and retail stores while administering cloud-based systems.
  • You will own end-to-end P1/P2 incident management, driving escalation processes and delivering actionable post-incident reports.
  • The company offers a dynamic, challenging, and sportive environment ranked as the fastest-growing sports company of its time.

Matching Summary

Match Score: 85

On Shop is seeking an IT Support Specialist to join their growing APAC team in Shanghai. The role involves providing technical support, managing IT incidents, and overseeing IT infrastructure while contributing to a dynamic and innovative work environment.

Skills & Requirements

Must-have

  • Good Chinese and English skills
  • Bachelor's Degree in technology
  • 4+ years technical support experience
  • Apple products troubleshooting proficiency
  • Solid network administration experience

Nice-to-have

  • Experience in Retail IT support preferred
  • Passionate to learn new technologies
  • Ability to work in agile environment
  • Team player with dedication to service

Key Requirements

  • Bachelor's Degree with focus on technology
  • 4+ years hands-on technical support experience
  • Proficiency with Apple products and troubleshooting
  • Solid network administration and troubleshooting experience

Work Rights

Not specified

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