E.ON Digital Technology GmbH is seeking a Contact Center Business Analyst to support and enhance their telephony and call center solutions. The role involves working closely with business colleagues to develop service concepts and ensure compliance with service quality standards
Matching Summary
Match Score: 85
E.ON Digital Technology GmbH is seeking a Contact Center Business Analyst to support and enhance their telephony and call center solutions. The role involves working closely with business colleagues to develop service concepts and ensure compliance with service quality standards.
Skills & Requirements
Must-have
Customer service experience
Service delivery knowledge
ITIL knowledge
Hybrid working methods
Communication skills
Cisco Webex Contact Center
Nice-to-have
Certification in ITIL
Collaboration methods
Technology trends analysis
Key Requirements
University degree in computer science or business informatics
Several years of professional experience in customer service and contact center environments