Customer Service Representative (german-speaking) - Banking Company

Concentrix

Porto, Portugal
Competitive salary + performance bonus; not specif...
Fluent german verbal and written
Manage incoming phone calls
Build sustainable relationships
As a Customer Service Representative, you will manage incoming phone calls, identify and assess customers’ needs to achieve satisfaction, and build sustainable relationships and trust with customers through open and interactive communication

Job Summary

  • As a Customer Service Representative, you will manage incoming phone calls, identify and assess customers’ needs to achieve satisfaction, and build sustainable relationships and trust with customers through open and interactive communication.
  • Concentrix offers a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
  • In this role, we offer benefits that help you support your unique lifestyle, including full-time with indefinite contracts, competitive salary and performance bonus, and full paid training.

Matching Summary

As a Customer Service Representative, you will manage incoming phone calls, identify and assess customers’ needs to achieve satisfaction, and build sustainable relationships and trust with customers through open and interactive communication.

Salary

Competitive salary and performance bonus; Not specified; Full paid training

Skills & Requirements

Must-have

  • Fluent German verbal and written
  • Manage incoming phone calls
  • Build sustainable relationships
  • Follow communication procedures

Nice-to-have

  • Genuinely excited to help customers
  • Patient empathetic communicative
  • Customer journey improvement

Key Requirements

  • German C1 language proficiency
  • Eligibility to work in Portugal

Work Rights

Legally authorized to work in Portugal

Tailored Resume

Cover Letter