Technical Support Specialist

Zetaglobal

Hyderabad, India
On-site
Answering client questions
Basic platform troubleshooting
Daily client contact
Technical Support Specialists are responsible for answering client questions and performing basic troubleshooting of platform issues

Job Summary

  • Technical Support Specialists are responsible for answering client questions and performing basic troubleshooting of platform issues.
  • This position requires daily client contact through inbound calls, emails and messages from our customer portal.
  • Ensure a high level of service and support, across multiple channels, by providing expert advice and support in a professional and confident manner.

Matching Summary

Technical Support Specialists are responsible for answering client questions and performing basic troubleshooting of platform issues.

Skills & Requirements

Must-have

  • Answering client questions
  • Basic platform troubleshooting
  • Daily client contact
  • Prioritize and resolve cases
  • Continuous learning on products

Nice-to-have

  • Empathy and professionalism
  • Collaboration and knowledge sharing
  • Proactive case monitoring
  • Clear status updates

Key Requirements

  • 1+ years of related support/service experience
  • Bachelor’s degree in computer science
  • Basic knowledge of web technologies
  • Basic knowledge of Linux/Unix
  • Basic knowledge of databases including SQL

Work Rights

Not specified

Tailored Resume

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