Base: cad 160,000 to cad 210,000 annually; bonus/e...
Not specified
8+ years work experience
5+ years customer success or consulting
Supply chain or financial services domain expertise
Salesforce is seeking an Agentic Customer Success Director to drive customer value and optimize AI solutions. The role requires extensive experience in customer success, adoption, and change management, particularly within supply chain or financial services
Job Summary
The role serves as a strategic architect to ensure deep operationalized adoption of AI solutions and drive the 'AI Flywheel' for customers.
Candidates must lead the customer in building a Center of Excellence, training 'Agent Champions', and governing their AI footprint independently.
Success is measured by quantifiable business outcomes such as reducing stock-outs, automating manual triage, and improving planner productivity.
Matching Summary
Match Score: 85
Salesforce is seeking an Agentic Customer Success Director to drive customer value and optimize AI solutions. The role requires extensive experience in customer success, adoption, and change management, particularly within supply chain or financial services.
Salary
Base: CAD 160,000 to CAD 210,000 annually; Bonus/Equity: Not specified; Benefits: Included
Skills & Requirements
Must-have
8+ years work experience
5+ years Customer Success or Consulting
Supply Chain or Financial Services domain expertise
Governance framework leadership
AI/LLM logic fluency
Consumption-based account management
Nice-to-have
Experience with Data Cloud and Agentforce
Slack-based workflow automation knowledge
Strong C-suite communication skills
ERP/MRP/TMS ecosystem familiarity
Passion for organizational change management
Key Requirements
8+ years total work experience
5+ years in Customer Success or Management Consulting