Senior Officer / Officer, Customer Contact Centre (cantonese Speaker)

Prudential Assurance UK

Kuala Lumpur, Malaysia
**
Handle life and health insurance enquiries
Deliver best-in-class customer service
Cantonese language proficiency
** Prudential Assurance UK is seeking a Senior Officer/Officer for their Customer Contact Centre in Kuala Lumpur, specifically looking for candidates fluent in Cantonese. The role involves providing exceptional customer service in the insurance sector, requiring at least five years of experience in a call center environment. **

Job Summary

  • Serve as Prudential’s frontline service professional, delivering best-in-class customer service through the hotline channel.
  • Handle and resolve enquiries on life and health insurance products with professionalism, accuracy, and tactful communication skills.
  • Attend team meetings and training to maintain updated knowledge for handling various enquiry types.

Matching Summary

Match Score: 75

** Prudential Assurance UK is seeking a Senior Officer/Officer for their Customer Contact Centre in Kuala Lumpur, specifically looking for candidates fluent in Cantonese. The role involves providing exceptional customer service in the insurance sector, requiring at least five years of experience in a call center environment. **

Skills & Requirements

Must-have

  • Handle life and health insurance enquiries
  • Deliver best-in-class customer service
  • Cantonese language proficiency
  • Microsoft Office proficiency
  • 24/7 rotating shift schedules

Nice-to-have

  • Positive and proactive mindset
  • Adaptable and flexible with changes
  • Experience in financial services

Key Requirements

  • University graduate / Diploma / HKDSE / HKALE / HKCEE qualification
  • Minimum 5 years' experience in a Customer Call Centre or Service Centre
  • Strong telephone etiquette and adherence to service quality standards
  • Knowledge of pre-authorization assessment processes

Work Rights

Not specified

Tailored Resume

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