Customer Service Officer

CHEONG HOCK GUAN WATER HEATER CENTRE PTE LTD

Singapore
Handle customer service requests via phone whatsapp email
Schedule dispatch technicians for site visits
Update crm excel databases accurately
The role involves responding promptly to customer inquiries across multiple communication channels to resolve issues effectively

Job Summary

  • The role involves responding promptly to customer inquiries across multiple communication channels to resolve issues effectively.
  • Candidates will be responsible for coordinating technician schedules and managing third-party contractor claims to ensure smooth operations.
  • Accurate maintenance of CRM and Excel records is essential for tracking completed service details and operational reliability.

Matching Summary

Match Score: 85

The role involves responding promptly to customer inquiries across multiple communication channels to resolve issues effectively.

Skills & Requirements

Must-have

  • Handle customer service requests via phone WhatsApp email
  • Schedule dispatch technicians for site visits
  • Update CRM Excel databases accurately
  • Process third-party contractor claims

Nice-to-have

  • Strong emotional intelligence and empathy skills
  • Active listening to de-escalate tense calls
  • Prior call centre or customer support experience
  • Proficiency in digital tools and CRM applications

Key Requirements

  • Minimum GCE O-Level certificate
  • Prior experience in call centre or customer support
  • Proficiency with CRM applications and computer systems

Work Rights

Not specified

Tailored Resume

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