Member Experience Manager

Eosfitness

Glendale, AZ, US
$18.50 - $20.50 usd ph
On-site
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager to enhance customer service, address member concerns, and lead the front desk team in their Glendale, AZ location. The ideal candidate should have experience in customer service or front-line leadership, particularly in the fitness or hospitality sectors, and demonstrate strong communication and organizational skills

Job Summary

  • Deliver best-in-class service by addressing member concerns, resolving billing issues, and responding to feedback.
  • Partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness and safety.
  • Embody the Company's core values and inspire the team to uphold the culture and deliver on the core purpose of creating loyal, lifelong fans.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager to enhance customer service, address member concerns, and lead the front desk team in their Glendale, AZ location. The ideal candidate should have experience in customer service or front-line leadership, particularly in the fitness or hospitality sectors, and demonstrate strong communication and organizational skills.

Salary

$18.50 - $20.50 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk staff training and motivation
  • Facility cleanliness and safety standards
  • Online reputation management

Nice-to-have

  • Bold, upbeat, and motivating work environment
  • Team player
  • Optimistic and fun attitude
  • Personal responsibility

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter