Billing Systems Analyst

CSG

Braga, Portugal
Hybrid
Bachelor's degree in information systems or related field
Experience with production environments and operational tasks
Strong analytical and problem-solving skills for issue investigation
The role involves acting as the first point of contact for incidents, ensuring proper routing and clear technical communication

Job Summary

  • The role involves acting as the first point of contact for incidents, ensuring proper routing and clear technical communication.
  • Candidates will monitor system activities across multiple products and maintain accurate documentation of incidents and resolutions.
  • CSG offers flexible work arrangements including remote, in-office, or hybrid options along with comprehensive healthcare benefits.

Matching Summary

The role involves acting as the first point of contact for incidents, ensuring proper routing and clear technical communication.

Skills & Requirements

Must-have

  • Bachelor's degree in Information Systems or related field
  • Experience with production environments and operational tasks
  • Strong analytical and problem-solving skills for issue investigation

Nice-to-have

  • Experience in telecommunications billing operations preferred
  • Proactive mindset driving service improvement opportunities
  • Ability to manage multiple priorities under pressure

Key Requirements

  • Bachelor's degree in Information Systems, Engineering, Business, or equivalent experience
  • Technical support or operations environment experience required
  • English communication proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter