Healthcare Customer Service Specialist

Cochlear

Lone Tree, CO, US
Base: $22.00ph - $25.00ph; bonus/equity: annual bo...
In-person
Customer order insurance specialist
Call center environment
Insurance process guidance
Cochlear is seeking a Healthcare Customer Service Specialist to join their team in Lone Tree, CO. The ideal candidate will provide exceptional customer service to individuals navigating insurance and product inquiries related to hearing solutions

Job Summary

  • Provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients as a member of our call center team.
  • Assist customers throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
  • In addition to career development & training opportunities, we offer competitive wages and benefits.

Matching Summary

Match Score: 85

Cochlear is seeking a Healthcare Customer Service Specialist to join their team in Lone Tree, CO. The ideal candidate will provide exceptional customer service to individuals navigating insurance and product inquiries related to hearing solutions.

Salary

Base: $22.00/hr - $25.00/hr; Bonus/Equity: Annual bonus opportunity of 5%; Benefits: Competitive medical, dental, vision, life & disability insurance, 401(K) with 5% company match and immediate vesting, Employee stock purchase plan, 3 weeks PTO to start, Maternity and paternity leave, Tuition reimbursement (up to $5,250 annually)

Skills & Requirements

Must-have

  • Customer order insurance specialist
  • Call center environment
  • Insurance process guidance
  • Cross-functional collaboration
  • Technical aptitude
  • Multitasking skills

Nice-to-have

  • Mission driven
  • Compassionate
  • Engaging individuals
  • Attuned to hearing-impaired needs
  • Patient engagement

Key Requirements

  • High School Diploma
  • 2 Years of experience in healthcare customer service

Work Rights

Not specified

Tailored Resume

Cover Letter