Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts and manage critical escalations.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation packages.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with HCM, Payroll, Financials products

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive problem-solving in fast-paced environments
  • Cross-functional collaboration and leadership
  • Ability to drive customer self-sufficiency initiatives

Key Requirements

  • 7+ years experience in B2B enterprise software support
  • 5+ years implementing or managing complex SaaS solutions
  • Fluent French language proficiency required
  • BS or MS in Computer Science or equivalent technical experience

Work Rights

Not specified

Tailored Resume

Cover Letter