Entry Customer Service (call Center)

AvalonBay Communities, Inc.

San Antonio, Texas, US
Not specified; not specified; comprehensive benefi...
Hybrid
High school diploma or ged required
1-3 years customer service experience
Strong english verbal and written skills
The Customer Service Representative is responsible for day-to-day tasks including detailed account research, payment processing, and resolving customer inquiries

Job Summary

  • The Customer Service Representative is responsible for day-to-day tasks including detailed account research, payment processing, and resolving customer inquiries.
  • This position offers a comprehensive benefits package including health, dental, vision, 401(k) with company match, and a 20% discount on apartment homes.
  • Associates are expected to maintain schedule adherence, meet productivity standards, and participate in coaching and training sessions while visible on camera when working remotely.

Matching Summary

The Customer Service Representative is responsible for day-to-day tasks including detailed account research, payment processing, and resolving customer inquiries.

Salary

Not specified; Not specified; Comprehensive benefits including health, dental, vision, 401(k) match, paid vacation, holidays, tuition reimbursement, employee stock purchase plan, and 20% apartment discount

Skills & Requirements

Must-have

  • High school diploma or GED required
  • 1-3 years customer service experience
  • Strong English verbal and written skills
  • Basic math proficiency required
  • Data entry and Microsoft Excel skills
  • Ability to navigate multiple systems
  • Hardwired internet connection required

Nice-to-have

  • Previous hybrid work experience preferred
  • Prior call center experience preferred
  • Experience with data entry systems
  • Strong organizational and multitasking skills
  • Commitment to integrity and caring culture

Key Requirements

  • High school diploma or GED
  • 1–3 years of customer service experience
  • Minimum 25 Mbps hardwired internet speed
  • Basic math proficiency (addition, subtraction, multiplication, division)

Work Rights

Not specified

Tailored Resume

Cover Letter