Provide customer service via phone calls and answer customer, Underwriter and/or agency’s questions regarding product, process, policy
Job Summary
Provide customer service via phone calls and answer customer, Underwriter and/or agency’s questions regarding product, process, policy.
Responsible for supporting business areas by operating switchboard and connecting callers to the appropriate person, answer various billing inquiries and resolve issues with regards to billing questions in a timely manner.
Ensure policies are followed and refer/escalate where appropriate, and comply on provided legislations, industry codes, company policies and procedures.
Matching Summary
Provide customer service via phone calls and answer customer, Underwriter and/or agency’s questions regarding product, process, policy.