Ops Processing Specialist (escalations)

Corebridge Financial Services

Houston, TX, US
Hybrid
2+ years retirement services processing experience
Client care center or financial advisor support
Strong letter writing and email etiquette
This role supports clients and advisors by resolving escalated inquiries within the Retirement Services Escalations and Advisor Support team

Job Summary

  • This role supports clients and advisors by resolving escalated inquiries within the Retirement Services Escalations and Advisor Support team.
  • The position requires strong communication skills to liaise with internal partners, processing teams, and financial advisors to meet client needs.
  • Corebridge Financial offers comprehensive benefits including a generous 401(k) match up to 6% of eligible pay and immediate vesting.

Matching Summary

This role supports clients and advisors by resolving escalated inquiries within the Retirement Services Escalations and Advisor Support team.

Skills & Requirements

Must-have

  • 2+ years Retirement Services processing experience
  • Client Care Center or Financial Advisor support
  • Strong letter writing and email etiquette
  • VSystem, AWD, Agilenet, SAP, Lotus Notes databases
  • Ability to prioritize and manage caseload

Nice-to-have

  • Positive customer relations skills
  • Problem solving skills
  • Collaborative team player
  • Challenging the status quo mindset

Key Requirements

  • 2+ years experience in Retirement Services processing or Client Care Center
  • Proficiency with VSystem, AWD, Agilenet, SAP, and Lotus Notes databases
  • Proven problem-solving skills and ability to meet deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter