Client Delivery Manager

NTT Communications

On-site
Seasoned experience in managed services delivery
Strong understanding of slas and service definitions
Proven ability to manage client relationships
NTT Communications is seeking a Client Delivery Manager responsible for overseeing the end-to-end delivery of managed services contracts to clients, ensuring satisfaction and compliance with service agreements. The ideal candidate should possess strong project management skills, a background in managed services, and a client-centric approach to enhance service delivery

Job Summary

  • The role involves overseeing the end-to-end delivery of managed services contracts while ensuring client satisfaction and profitability.
  • Candidates will act as the primary point of contact for clients, managing escalations, feedback, and proactive service improvements.
  • NTT DATA is a $30+ billion global innovator committed to helping Fortune Global 100 clients transform through technology and AI.

Matching Summary

Match Score: 85

NTT Communications is seeking a Client Delivery Manager responsible for overseeing the end-to-end delivery of managed services contracts to clients, ensuring satisfaction and compliance with service agreements. The ideal candidate should possess strong project management skills, a background in managed services, and a client-centric approach to enhance service delivery.

Skills & Requirements

Must-have

  • Seasoned experience in managed services delivery
  • Strong understanding of SLAs and service definitions
  • Proven ability to manage client relationships
  • Proficiency in project management methodologies
  • Experience with ITIL or IT service management frameworks

Nice-to-have

  • Passion for technical excellence and innovation
  • Ability to work under pressure with organizational skills
  • Adaptability to emerging technologies and trends
  • Commitment to diversity and inclusion culture
  • Strategic mindset for account planning and retention

Key Requirements

  • Bachelor's degree in IT or Business
  • Relevant ITIL certification preferred
  • Relevant project management certification (e.g., PMP) preferred
  • Demonstrated experience in managed services environments
  • Financial acumen for budgeting and forecasting

Work Rights

Not specified

Tailored Resume

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