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The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's telecommunications infrastructure by managing customer orders and incidents. The role requires strong technical knowledge of telecommunications and excellent communication skills, with a focus on delivering high-quality customer service.
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Job Summary
The role involves managing communications across stakeholders to diagnose and resolve issues for nbn's Business Customers.
Candidates will be accountable for end-to-end ownership and Technical Case Management of business customer orders and incidents.
nbn offers equal employment opportunities, great training, true flexible working arrangements, and 18 weeks of paid parental leave.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's telecommunications infrastructure by managing customer orders and incidents. The role requires strong technical knowledge of telecommunications and excellent communication skills, with a focus on delivering high-quality customer service.
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Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Stakeholder engagement and communication skills
Shift rotation availability between 7 AM and 7 PM
Nice-to-have
Customer empathy and organizational skills
Sound decision-making within defined processes
Experience in operational environments supporting business customers
Continuous improvement mindset for operational processes