Junior Customer Support Specialist

Qualitest Group

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On-site
Technical response to customer malfunctions
Diagnose and troubleshoot customer issues
Advanced knowledge of sql and excel
Provide initial technical response to customer malfunctions and inquiries to clients via email, chat, and other direct messaging platforms, ensuring swift and effective resolution of issues

Job Summary

  • Provide initial technical response to customer malfunctions and inquiries to clients via email, chat, and other direct messaging platforms, ensuring swift and effective resolution of issues.
  • Collaborate with internal teams (Customer Success, R&D, Product, QA) to escalate and resolve complex technical challenges and ensure a high level of customer satisfaction.
  • Contribute to enhancing customer satisfaction by identifying recurring issues and suggesting process or product improvement.

Matching Summary

Provide initial technical response to customer malfunctions and inquiries to clients via email, chat, and other direct messaging platforms, ensuring swift and effective resolution of issues.

Skills & Requirements

Must-have

  • Technical response to customer malfunctions
  • Diagnose and troubleshoot customer issues
  • Advanced knowledge of SQL and Excel
  • Basic understanding of cybersecurity domain
  • Excellent communication skills in English

Nice-to-have

  • User-first browser security platform
  • Data-driven and focused
  • Tech-savvy and resourceful
  • Experience with data visualization tools

Key Requirements

  • Previous experience in technical support
  • Advanced knowledge of SQL and Excel functions
  • Basic understanding of network communication
  • Ability to work in shifts

Work Rights

Not specified

Tailored Resume

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