Base: $19.00 to $25.00ph; bonus/equity: performanc...
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Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
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Marshfield Animal Hospital is seeking a Customer Service Representative to join their Fear Free Certified veterinary team in Marshfield, MA. The ideal candidate will have previous customer service experience, particularly in a veterinary or healthcare setting, and must demonstrate strong communication and organizational skills.
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Job Summary
The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
Responsibilities include managing appointments, triaging inquiries, processing payments, and maintaining accurate patient records in practice management systems.
The company offers competitive wages, medical/dental benefits, paid time off, 401(k) matching, and tailored development programs.
Matching Summary
Match Score: 75
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Marshfield Animal Hospital is seeking a Customer Service Representative to join their Fear Free Certified veterinary team in Marshfield, MA. The ideal candidate will have previous customer service experience, particularly in a veterinary or healthcare setting, and must demonstrate strong communication and organizational skills.
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Salary
Base: $19.00 to $25.00/hr; Bonus/Equity: Performance bonuses available; Benefits: Medical, dental, vision, life insurance, 401(k) matching, PTO
Skills & Requirements
Must-have
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Process billing transactions and insurance claims
Work day, night, and Saturday shifts
Nice-to-have
Team oriented with strong communication skills
Enjoy working in a fast-paced environment
Demonstrate empathy with upset clients
Prior customer service experience preferred
Basic proficiency with scheduling software
Key Requirements
High school diploma or equivalent work experience required
Two years previous experience preferred
Must be able to lift up to 40 pounds independently