Systems And Data Analyst (experienced, Or Senior)

Boeing Australia Holdings

Seattle, WA, USA
Experienced level: 102,850 – 139,150; senior level...
24x7 support organization experience
Aircraft maintenance solutions software
Triage and escalation workflows
This position will focus on supporting the Boeing Global Services (BGS) business Technical Operations organization

Job Summary

  • This position will focus on supporting the Boeing Global Services (BGS) business Technical Operations organization.
  • Lead the day-to-day operations of the Digital Support team, coach, mentor, and guide support staff, and identify areas of improvement.
  • Boeing offers a Total Rewards package including competitive base pay, variable compensation, and a variety of benefit programs.

Matching Summary

This position will focus on supporting the Boeing Global Services (BGS) business Technical Operations organization.

Salary

Experienced level: 102,850 – 139,150; Senior level: 128,350 – 173,650; Benefits: Not specified

Skills & Requirements

Must-have

  • 24x7 support organization experience
  • Aircraft maintenance solutions software
  • Triage and escalation workflows
  • Quality assurance and process change
  • Support tooling management
  • Metrics for process changes

Nice-to-have

  • Collaboration with product teams
  • Consultative skills
  • Continuous improvement mindset
  • Customer satisfaction techniques
  • Software as a Service methodology

Key Requirements

  • 3+ years of experience in a 24x7 support organization
  • 3+ years experience using aircraft maintenance software
  • 5+ years related work experience or equivalent
  • 2+ years leading teams
  • 1+ years tracking KPI and metrics

Work Rights

Must be a "U.S. Person"

Tailored Resume

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