Base: $13.30 - $24.70 ph; bonus/equity: not specif...
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Troubleshoot technical issues
Handle inbound calls, chat, emails
Communicate marketing offers to vips
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Aristocrat Interactive is seeking a full-time Customer Service Agent to provide exceptional support for their gaming platform. The role involves handling customer inquiries, troubleshooting technical issues, and maintaining service standards in a fast-paced environment.
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Job Summary
Provide information and process inquiries about accounts, products, and services.
Handle inbound calls, real-time chat, emails, and make outgoing calls.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
Matching Summary
Match Score: 75
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Aristocrat Interactive is seeking a full-time Customer Service Agent to provide exceptional support for their gaming platform. The role involves handling customer inquiries, troubleshooting technical issues, and maintaining service standards in a fast-paced environment.
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Salary
Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision insurance, paid time off, 401(k) with employer matching
Skills & Requirements
Must-have
Troubleshoot technical issues
Handle inbound calls, chat, emails
Communicate marketing offers to VIPs
Uphold customer confidentiality
Maintain SLAs under 45 seconds
Type at least 90 wpm
Nice-to-have
Thrive in fast-paced environment
Organized with excellent time-management
Key Requirements
0-2 years inbound/support call center experience preferred
At least 21 years old
High School diploma or equivalent
Hybrid schedule with reliable internet
Able to travel to office 50% of shifts
Must be camera-ready while working
Advanced knowledge of computers and Windows Office Programs
Experienced with troubleshooting computers, smartphones, and tablets