Customer Service Representatives - Start Date 18th May 2026
Capita
Sheffield, United Kingdom
Base: £25,155 py; bonus/equity: not specified; ben...
Proven call centre experience
Handling high-volume inbound calls
Excellent telephone manner
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis
Job Summary
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis.
You’ll be part of a specialist and knowledgeable team supporting with various pension enquiries.
This role will be based at our Sheffield office - Hartshead House, working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8am and 6pm.
Matching Summary
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis.
Salary
Base: £25,155 per annum; Bonus/Equity: Not specified; Benefits: 23 days' holiday (rising to 27), Discounted insurance policies, Company matched pension, Life assurance, 15 weeks' fully paid maternity/adoption/shared parental leave, paternity pay of two weeks, Retail discounts
Skills & Requirements
Must-have
Proven call centre experience
Handling high-volume inbound calls
Excellent telephone manner
Ability to show empathy
Genuine passion for customer service
Resolve queries quickly and efficiently
Strong attention to detail
Nice-to-have
Knowledge and experience of pensions
Experience using AWS Amazon Connect
Key Requirements
Proven call centre experience
Lived in the UK for the past five consecutive years
Enhanced security clearance
Work Rights
Must have lived in the UK for the past five consecutive years