Print Operations Associate Engineer

Amgen

Windows printing concepts troubleshooting
Itsm tool ticket hygiene management
Printer lifecycle enrollment and retirement
The Associate Engineer supports enterprise print services across multiple sites by resolving incidents and ensuring high-quality ticket hygiene

Job Summary

  • The Associate Engineer supports enterprise print services across multiple sites by resolving incidents and ensuring high-quality ticket hygiene.
  • This role involves managing the full printer lifecycle from enrollment to retirement while coordinating with local site staff and Amgen IS teams.
  • Candidates must be comfortable working in an operations environment with clear SLAs and supporting SAP-integrated printing workflows.

Matching Summary

The Associate Engineer supports enterprise print services across multiple sites by resolving incidents and ensuring high-quality ticket hygiene.

Skills & Requirements

Must-have

  • Windows printing concepts troubleshooting
  • ITSM tool ticket hygiene management
  • Printer lifecycle enrollment and retirement
  • SAP integrated printing workflow support
  • Zebra printer configuration for labeling

Nice-to-have

  • Cloud and onprem print release solutions
  • Vendor partnership and escalation management
  • Continuous improvement and repeat reduction
  • Adaptability to dynamic fast-paced environment
  • Knowledge of ITIL practices implementation

Key Requirements

  • 5+ years experience with Windows and Mac troubleshooting
  • 5+ years experience in enterprise print services
  • 2+ years Zebra configuration and support experience
  • Experience with Cloud and onprem print release solutions
  • Familiarity with ITIL practices (Incident, Problem, Change)

Work Rights

Not specified

Tailored Resume

Cover Letter