Manager Of Fraud Investigations - Customer Protection

Robinhood

Denver, CO, US
Zone 2: $109,000—$128,000 usd; bonus/equity: bonus...
On-site
Fraud typologies
Investigative methods
Customer-centric service
The Customer Protection team's mission is to safeguard the firm and its customers by preventing and mitigating fraud losses

Job Summary

  • The Customer Protection team's mission is to safeguard the firm and its customers by preventing and mitigating fraud losses.
  • As Manager of Fraud Investigations, you will lead and support a team of front-line fraud investigators, providing mentorship and guidance.
  • This role offers market competitive compensation, comprehensive health insurance, and a generous lifestyle wallet for personal wellness and development.

Matching Summary

The Customer Protection team's mission is to safeguard the firm and its customers by preventing and mitigating fraud losses.

Salary

Zone 2: $109,000—$128,000 USD; Bonus/Equity: bonus opportunities + equity; Benefits: 100% paid health insurance, annual lifestyle wallet, lifetime maximum benefit for family forming, dedicated mental health support, generous time away

Skills & Requirements

Must-have

  • fraud typologies
  • investigative methods
  • customer-centric service
  • process improvement
  • team leadership
  • fraud loss mitigation

Nice-to-have

  • professional development programs
  • cross-functional collaboration
  • building the future of finance
  • high-performance culture

Key Requirements

  • Bachelor's Degree or higher
  • 5+ years in fraud operations
  • 3+ years direct supervision experience
  • Experience scaling teams
  • Financial services fraud typologies experience
  • Foundational fraud laws understanding

Work Rights

Not specified

Tailored Resume

Cover Letter