Senior Vice President, Customer Experience

CardWorks Servicing LLC

Lake Mary, FL, US
Competitive base rate of pyy; variable pyy incenti...
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15+ years contact center leadership
Experience with genesys or nice platforms
Leading distributed teams and bpo partners
** CardWorks Servicing LLC is seeking a Senior Vice President of Customer Experience to lead and innovate their customer service operations. The ideal candidate will have extensive experience in large-scale contact center environments, focusing on improving customer engagement through technology and operational excellence. **

Job Summary

  • This role requires a strategic leader to evolve and scale the Customer Experience organization by blending operational leadership with innovative customer engagement.
  • The successful candidate will lead a large, distributed organization of 500+ team members across domestic and BPO environments while shaping a contact center model that balances efficiency, quality, and growth.
  • The company offers a competitive total rewards package including variable pay incentives, comprehensive medical/dental/vision benefits, and a 401(k) plan with company match.

Matching Summary

Match Score: 75

** CardWorks Servicing LLC is seeking a Senior Vice President of Customer Experience to lead and innovate their customer service operations. The ideal candidate will have extensive experience in large-scale contact center environments, focusing on improving customer engagement through technology and operational excellence. **

Salary

Competitive base rate of pay; Variable pay incentive program based on role; Comprehensive benefit suite including 401(k) match

Skills & Requirements

Must-have

  • 15+ years contact center leadership
  • Experience with Genesys or NICE platforms
  • Leading distributed teams and BPO partners
  • Credit card and financial services background
  • Contact center transformation expertise

Nice-to-have

  • Advanced degree in business or related field
  • Strong executive presence and stakeholder influence
  • AI-enabled tools implementation experience
  • Culture of accountability and high performance
  • Thoughtful workforce evolution strategies

Key Requirements

  • Bachelor's degree required; advanced degree desired
  • 15+ years of leadership in large-scale contact centers
  • Deep understanding of credit card regulatory compliance
  • Proven track record managing offshore BPO operations

Work Rights

Not specified

Tailored Resume

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