Technical Account Manager

Smartsheet

Bellevue, WA, United States
Base: $85,000 - $115,000 usd; bonus/equity: not sp...
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Technical account management experience
Saas products and technologies
Customer success and adoption
** Smartsheet is seeking a Technical Account Manager to drive customer success by aligning software investments with business goals. The role involves providing technical guidance, resolving complex issues, and expanding product usage across client accounts. **

Job Summary

  • The Enterprise Technical Account Manager (TAM) acts as a business advisor to specific Smartsheet customers, driving customer success by ensuring that customers achieve their desired outcomes with Smartsheet products.
  • This role is revenue-generating (customers will pay an annual fee for the on-call service) and involves serving as an escalation point for customers to facilitate and help resolve complex technical issues.
  • You will lead multiple concurrent engagements, advise on best practices, perform periodic reviews, and drive TAM renewals by building strategic relationships with technical team members within customer organizations.

Matching Summary

Match Score: 75

** Smartsheet is seeking a Technical Account Manager to drive customer success by aligning software investments with business goals. The role involves providing technical guidance, resolving complex issues, and expanding product usage across client accounts. **

Salary

Base: $85,000 - $115,000 USD; Bonus/Equity: Not specified; Benefits: Employer subsidized medical/vision and dental coverage, 401k Match, Monthly stipend, Flexible Time Away Program, Life insurance, Short-term and long-term disability plans, 12 paid holidays, Up to 24 weeks of Parental Leave, Personal paid Volunteer Day, Professional growth and development opportunities, Company Funded Perks

Skills & Requirements

Must-have

  • Technical Account Management experience
  • SaaS products and technologies
  • Customer success and adoption
  • Client industry and use case guidance
  • Technical issue resolution
  • Customer relationship building

Nice-to-have

  • Smartsheet platform expertise
  • Project and portfolio management
  • Security protocols and APIs
  • Leading-edge web technologies

Key Requirements

  • 5+ years of relevant Technical Account Management (TAM) or related customer-facing role experience
  • Bachelor's Degree preferred
  • Willing to travel periodically
  • Some on-call responsibilities may be required

Work Rights

Not specified

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